Returns and exchanges
We will accept returns and exchanges on non-defective playing card products within 30 days of the date the order was placed. Product must be in resellable condition, with all packaging intact and undamaged and all cards present to receive a full refund. Returns with damaged packaging or missing cards will receive a partial refund. Please contact us prior to returning the product so we can prepare to process your return in a timely manner.
While we strive to produce the highest quality products, sometimes defects may occur. If you should find yourself in possession of a defective product, follow the instructions on the Guarantee card enclosed in your deck of cards, and we will be happy to send replacement cards to you.
Denexa Games is required to collect 8.75% sales tax on all orders shipped elsewhere within Oklahoma. Sales tax is not collected on out-of-state purchases.
Purchases paid for with Bitcoin (BTC) and Bitcoin Cash (BCH) will not be shipped until the full payment has been confirmed by one block on the network.
Refunds on BTC and BCH purchases will be calculated using the BBB rate at the time the refund is made. The amount refunded will be the BTC/BCH equivalent of the purchase in U.S. dollars at the time the refund is made. The amount of the refund in BTC/BCH will likely be different than the original amount sent.
If you’re interested in carrying Denexa products in your store, please contact us.
Denexa Games collects information about you when making a purchase, such as your name, address, email, and phone number, in order to allow us to fulfill your order and contact you with questions or order information should the need arise. We do not share this information with any other third party or vendor other than to the degree necessary to fulfill your order.
If you choose to subscribe to our email newsletter, your email address is stored in a database administered by a third-party service provider whose software we use to maintain and send out the newsletter. We do not share email addresses collected for this purpose with any other third party.
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